Porsche of Ann Arbor Reviews & Customer Testimonials
I have a lease with this dealer. Moved to other state and need put front license plate but cannot find bracket in the trunk, which is supposed to be with a new car. I called the dealer twice to ask to ship one to me. Although both time, people in the sale department said they will ship one to me but never happened. Is this what a Porsche dealer offers to customers?Update: my sales gentleman Jay sent the bracket shortly after my comment. It appeared he was not in the office when I called the dealer. I appreciate the promptness of the dealer management and Jay to help solve the issue. But I still think that other sales rep who promised me could do better.
The service for the recall on my 2010 Porsche was great. While there I asked for car floor mats which had to be ordered. I was told that when the mats arrived I could pay to have them shipped to my home. It's been 2 weeks with several calls made to the dealer and message left with no return call. I guess that means that I need to go somewhere else to order my mats. Thanks for the service.
Phil and Nick in service were great! They repaired my 2015 911 turbo which had a vibration issue that two other local dealers could not fix. Top notch customer service. I would recommend this service team to get your car fixed right the first time.
I have a Panamera 4S and it's a wonderful car but it's needed some front suspension work partly due to a pothole hit and partly due to some control arm bushings being quick to fail. Phil Kaiser has been great to work with as we did the pothole work and an alignment, then found the upper control arm on the same side had an issue, then found the upper on the other side also had an issue. Three repairs and three alignments, no cost to me, and the car is GREAT to drive. Suspension issues are very hard to diagnose because I've worked for Phil's team with my Audi wagons for years and they have been excellent throughout. It is a pleasure to visit the dealer knowing that the people are nice and the work is done right. Phil does not know it but he's is a little famous around town. I've had people ask me if I know him while out to dinner in Chicago! High praise for a dealer service tech. I have had Porsche drivers at stop lights mention Phil's name when we started talking. I tell all the Porsche folks in Plymouth to go to Germain and talk to Phil. Also, Howard Cooper told me a couple of years ago that Danny in back is the best Porsche / Audi mechanic in the country. Nice! Do not waste time with Porsche in Farmington Hills (bad experience with an Audi) -- Germain in Ann Arbor is what everyone is looking for.
Purchased my 2010 Panamera from Germain and have continued to get it serviced there, Notwithstanding, we live over 30 miles away, the car is picked up and a loaner is always provided. I appreciate the genuine care given to satisfactorily resolving a variety service issues.
We have a 2011 Cayenne and have always been pleased with the service department, especially with Phil Kaiser’s friendly approach and informed advice. Most recently Phil worked directly with Porsche Corporate to find the best solution for what was an unexpected malfunction. The car now is as good as new and the whole experience was minimally disruptive.
I bought my Cayenne at Porsche Ann Arbor and have had it serviced there ever since. Phil Kaiser, the service advisor, and his team are great to work with and have done a consistently great job with my service needs. Everything is explained well and done right the first time, scheduling appointments is convenient and I get right in and out, into a Porsche service loaner. I couldn't be happier.
Purchased my 2016 Cayenne from Germain and have had it serviced there from the start. Sales experience was great; Jay Douglas sold me my car and did a great job of finding what I wanted, even beyond my expectations. Service department with Phil Kaiser is phenomenal. Easy to get an appointment, they are great to work with. Estimates are good, service is always done right the first time. Never a wait to get in and they provide a Porsche service loaner; sometimes a Cayman or a Panamera! All in all, highly recommended...I'll keep buying from Germain because they're that good.
Went to Germaine for service on a used Porsche as I had work performed at another Porsche dealer who didn’t properly repair the wheel vibration I was experiencing. Met Phil in the service department (Super good guy) and they immediately (and correctly!) diagnosed this issue. Better yet, they even took care of the warranty on some tires that I didn’t even buy from them – Wow! Highly recommend!
