Porsche of Ann Arbor Reviews & Customer Testimonials
This is an outstanding dealership. Barry Strecker has treated my spouse and me very professionally and courteously and has made our dealings with Porsche Ann Arbor a real pleasure! Thanks for the great experience!
This is the best Porsche Service center I have ever been to. Phil Kaiser was awesome to work with. Super easy to deal with their scheduling app on their website. Got a reply back from Phil the next day after I scheduled. Had my 16 Cayenne taken here for an upgrade to the OBD-2 software and a few warranty works. I was offered a loaner car and when there was a day that I couldn’t make it to drop off the loaner, Phil even arranged to drop my car off back home. I have never got this kind of service ...
I have a lease with this dealer. Moved to other state and need put front license plate but cannot find bracket in the trunk, which is supposed to be with a new car. I called the dealer twice to ask to ship one to me. Although both time, people in the sale department said they will ship one to me but never happened. Is this what a Porsche dealer offers to customers?Update: my sales gentleman Jay sent the bracket shortly after my comment. It appeared he was not in the office when I called the dealer. I appreciate the ...
The service for the recall on my 2010 Porsche was great. While there I asked for car floor mats which had to be ordered. I was told that when the mats arrived I could pay to have them shipped to my home. It's been 2 weeks with several calls made to the dealer and message left with no return call. I guess that means that I need to go somewhere else to order my mats. Thanks for the service.
Phil and Nick in service were great! They repaired my 2015 911 turbo which had a vibration issue that two other local dealers could not fix. Top notch customer service. I would recommend this service team to get your car fixed right the first time.
I have a Panamera 4S and it's a wonderful car but it's needed some front suspension work partly due to a pothole hit and partly due to some control arm bushings being quick to fail. Phil Kaiser has been great to work with as we did the pothole work and an alignment, then found the upper control arm on the same side had an issue, then found the upper on the other side also had an issue. Three repairs and three alignments, no cost to me, and the car is GREAT to drive. Suspension issues are very hard to diagnose ...
Purchased my 2010 Panamera from Germain and have continued to get it serviced there, Notwithstanding, we live over 30 miles away, the car is picked up and a loaner is always provided. I appreciate the genuine care given to satisfactorily resolving a variety service issues.
We have a 2011 Cayenne and have always been pleased with the service department, especially with Phil Kaiser’s friendly approach and informed advice. Most recently Phil worked directly with Porsche Corporate to find the best solution for what was an unexpected malfunction. The car now is as good as new and the whole experience was minimally disruptive.
I bought my Cayenne at Porsche Ann Arbor and have had it serviced there ever since. Phil Kaiser, the service advisor, and his team are great to work with and have done a consistently great job with my service needs. Everything is explained well and done right the first time, scheduling appointments is convenient and I get right in and out, into a Porsche service loaner. I couldn't be happier.
