Friendly service with a loaner car. Very good with communication during the whole process.
very personable staff---very prompt! ... very clean place...good servicing of vehicle!?
I can't speak for the new car sales, but regarding the service department, they are fantastic. The communication and work has been absolutely first rate. The dealership and service entrance is quite nice and they have been nothing but great to me.The service writer is one of the best I have ever worked with. Great job and thanks to this company!
Germaine (Ann Arbor) is outstanding in every way. We highly recommend them.
I'm just a 14 year old kid who LOVES cars.I was very impressed and thankful to the worker there,I was not even there to buy a car,yet he was still very friendly,he even let me sit in all of the cars in the showroom!Thanks Porsche Of Ann Arbor,Hopefully I will be back once I can drive to buy a car;)
Jay Douglas was very patient and helpful as I spent nearly a year looking at and test driving several new 911s, including base, turbo, and GTS models. Although I ended up buying a certified used turbo from out of state, I have great confidence in the sales staff at this dealership and would not hesitate to buy new or used from them. A good friend of mine purchased a used 911 from them and was very happy with his experience as well.Since purchasing my turbo, I have had two non warranty service experiences with Porsche of Ann Arbor. Both wear somewhat unusual requests, including steering wheel swap and deactivation of the power steering plus feature. The dealer had not done either of these before, but the service manager, Phil Kaiser, and the service technicians spent a lot of time to do the jobs correctly without overcharging me. The steering wheel swap and reprograming took around 4 hours. From what I read on porsche forums, this is about average time for a dealer that has not done it before, and people where generally charged for the actual time spent. Porsche of AA charged me book time of 1hour. I feel fortunate to be a Porsche owner, and very lucky to live near such a great dealership.
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