Porsche of Ann Arbor Reviews & Customer Testimonials
Purchased my 2010 Panamera from Germain and have continued to get it serviced there, Notwithstanding, we live over 30 miles away, the car is picked up and a loaner is always provided. I appreciate the genuine care given to satisfactorily resolving a variety service issues.
We have a 2011 Cayenne and have always been pleased with the service department, especially with Phil Kaiser’s friendly approach and informed advice. Most recently Phil worked directly with Porsche Corporate to find the best solution for what was an unexpected malfunction. The car now is as good as new and the whole experience was minimally disruptive.
I bought my Cayenne at Porsche Ann Arbor and have had it serviced there ever since. Phil Kaiser, the service advisor, and his team are great to work with and have done a consistently great job with my service needs. Everything is explained well and done right the first time, scheduling appointments is convenient and I get right in and out, into a Porsche service loaner. I couldn't be happier.
Purchased my 2016 Cayenne from Germain and have had it serviced there from the start. Sales experience was great; Jay Douglas sold me my car and did a great job of finding what I wanted, even beyond my expectations. Service department with Phil Kaiser is phenomenal. Easy to get an appointment, they are great to work with. Estimates are good, service is always done right the first time. Never a wait to get in and they provide a Porsche service loaner; sometimes a Cayman or a Panamera! All in all, highly recommended...I'll keep buying from Germain because they're that good.
Went to Germaine for service on a used Porsche as I had work performed at another Porsche dealer who didn’t properly repair the wheel vibration I was experiencing. Met Phil in the service department (Super good guy) and they immediately (and correctly!) diagnosed this issue. Better yet, they even took care of the warranty on some tires that I didn’t even buy from them – Wow! Highly recommend!
Once again Germain Porsche of Ann Arbor does it again with exceptional service. Whenever an issue comes up with my car or it’s just scheduled service this dealership goes above and beyond in making ownership of a Porsche special. From sales to finance to service everyone is always professional and friendly and it shows they value you as a customer. I’ve never experienced that from any other dealership I use to deal with. I will never buy another make of car or use a different dealership again. Truly an amazing team. Go blue baby!
Friendly service with a loaner car. Very good with communication during the whole process.
very personable staff---very prompt! ... very clean place...good servicing of vehicle!?
I can't speak for the new car sales, but regarding the service department, they are fantastic. The communication and work has been absolutely first rate. The dealership and service entrance is quite nice and they have been nothing but great to me.The service writer is one of the best I have ever worked with. Great job and thanks to this company!