Welcome to Porsche Ann Arbor

My long relationship with Germain Porsche is a very good one. Specifically because of the Service Manager Phil Kaiser. Unlike many dealerships that change their Service Managers frequently, Phil has been the one & only Service Manager for my Porsche since I first started taking my car to this Ann Arbor dealership. He knows me & my car which I feel makes a huge difference. It feels like a very personal relationship & every time I take my car for service, he is very accommodating & helpful. The few times it was not completely fixed, he always makes it right. So helpful.

My history with servicing an older Porsche at this dealership has been excellent. I have also referred a friend to buy a new Porsche and she was very satisfied, highly recommended.

Porsche Ann Arbor is a great dealership, after 3 purchases I still firmly believe that. But today I’m not addressing the great purchasing experience, but the service experience required for all vehicles. The Porsche Ann Arbor service team is the best! Phil Kaiser has been fantastic. He is my personal Porsche expert. I call him up and from that point everything is handled, he tells when to drop the car off, what service is needed, when the car will be ready, provides a loaner if needed, keeps me aware of the status, and then follows up to make sure everything is done correctly. I actually look forward to my service experience with Phil. At Porsche Ann Arbor, you are family. Al Utter

Best customer service ever. Had a low tire warning on my dash appear on my 2023 vehicle. I came in (they graciously squeezed me in) didn’t charge me as there was no leak or issues with the tire and filled my tire up with air. They could have easily charged me for the hour as they did inspect the vehicle but instead they helped me, even washed my car and gave me some tips next time it happens and suggested to bring it in again if the issue persists. Thanks a mil!

Eric Gedeon was very professional and helpful throughout the whole process.

As always,Phil and Tricia were outstanding from first contact for scheduling to appointment /service follow up.Personal ,professional, with an eye for details.I put my aging 2002 Boxter S and 2017 Macan GTS through their paces and the team keeps'em purring. : > }

I had a 30,000 mild maintenance with this dealer. Tricia Desmarais was very helpful. Before our appointment, she reached out to me to confirm the needed services and the cost. I appreciate her help.

I bought a Porsche with Barry Stecker at the Ann Arbor dealership. He was outstanding. We enjoyed working with him. It was a very pleasant experience.

Germain is an outstanding dealer organization. Phil Kaiser is the best Service Advisor I have ever worked with. Over the last 22 years, I have owned VW's, Audi's and Porsche's. Phil always has a plan for my service visit and reviews the work that was done and what I should be anticipating in the future. There are never any surprises, and everything is completed on time and within the quoted estimate. I don't ever think about taking my car to another dealer or independent repair shop. It's not the money, it is the excellent value of the entire customer relationship that makes me committed to Phil Kaiser and the Germain group.

Just a routine oil/filter change but very pleased with the service, accommodations and professionalism.

I recently purchased an Audi S6 with Rod Strozier, who was excellent in every way.

Eric Gedeon was so helpful !!! Choosing from all the options available was a bit daunting and he was awesome, making sure I had the car that was perfect for me. I had a great experience! I love my car!!

Communication from Phil Kaiser was excellent in ordering the necessary part, and establishing the appointment. Everything was friendly and very efficient with the service, completed ahead of the predicted time. He is outstanding in his communication.

I am new to the Porsche world, but not new to Ann Arbor. I was born here! I have worked with many other local Ann Arbor auto dealers through the years, but have never felt the special treatment that I do at Germain Porsche of A2. Most recently, Tricia provided excellent communication with me while I dropped off my Macan and went on vacation. I truly appreciate the attention to details that Phil and Tricia provide!

Phil was very helpful and went out of his way to make sure all the work was well explained.

Phil Kaiser in service always goes above and beyond to ensure the job is done right the first time around! I've serviced my vehicles with him for the last 9 years and he always provides excellent service!

Everything went really well. I met with Phil Kaiser to drop off the car. He made sure everything was done properly and in a timely manner. I will continue to work with hi and the service staff to get my car serviced.

I had a rattle in the headliner. Trish Desmarais was able to diagnose the issue accurately, and had the repair completed as promised. Very pleased with the service.

Tricia D., assisted me with my 2017 Porsche Macan service needs. I would highly recommend their service from the Ann Arbor area. I really appreciated the prompt service and loaner vehicle I received for my time of service. Sincerely, Jerry T. Belleville, MI

Phil Kaiser goes above and beyond to provide excellent service and is someone I trust implicitly. No unnecessary repairs are suggested, and the work has been top notch. Definitely worth the drive.

Fantastic service. Tricia was my advisor - outstanding customer service and communicated extremely well. I will definitely return.

By far the very best dealership I have ever dealt with. Phil Kaiser listens and pays attention to every detail. Very honest and truly cares about you and your vehicle. Same goes for Danny Young as there is no one else I feel more comfortable with working on my car. Thanks guys and thank you Porsche Of Ann Arbor!

I have religiously taken my car for service at Porsche of Ann Arbor. I have worked almost exclusively with Phil Kaiser. He has always taken excellent care of my vehicle and kept me informed on the status. I am fortunate to have Phil and Porsche of Ann Arbor to take care of all my car needs. I will continue to be a loyal customer.

The good news here is that Tricia Desmarais has recently joined as service manager. My previous Porsche service experience was with a terrific dealership (Porsche Redwood City) in California. When I moved here 2 years ago I had some difficulty connecting with the service department. Tricia, Phil and Dan (and team) really listen, know what they are doing, and stay in touch. Super happy.

Phil Kaiser is very helpful and trusworthy. In fact, I just rely on him to take care of everything. I can call or email him, he has my credit card, makes the appointment, sends a driver to pick up my car, fixes whatever needs to be fixed, calls or emails me with the cost (per my preference) and returns the car. All around my schedule. He makes sure that everything that needed to be done got done, and if he finds anything unexpected, communicates well about it. It's one of the perks of owning a Porsche - excellent service! And my car has nearly 160,000 miles on it yet runs like new. I am very busy at work. Time is money. The fact that they take care of everything around my schedule saves me a lot of money!