Welcome to Porsche Ann Arbor

outstanding service by Porsche Ann Arbor and in particular, service rep, Phil. so responsive and transparent. Phil makes it so easy to have my car serviced and back in my hands.

The professional attention to details by Eric Gedeon, Certified Brand Ambassador - Sales was the best I can remember, and I been purchasing cars for 50 years. Eric was up front with ordering details, delivery times and answering my questions. The final price was the same as the agreed upon price prior to ordering Can't ask for anything more. I'm sure servicing my Porsche at Porsche Ann Arbor is be just as enjoyable.

Manager of service, Phil Kaiser, is great…we have been coming to Porsche Ann Arbor for 9 years and have never been disappointed!

Phil Kaiser of Porsche Ann Arbor is the best!

The support from the Germain Porsche team was excellent; both myself and my wife we especially appreciated Mr. Eric Gedeon who helped us navigate through our sometimes conflicting vehicle performance requirements. His knowledge and understanding of Porsche vehicles was a key factor that helped us to make the right choice. Eric created a friendly atmosphere each time we visited the dealership, making us feeling welcomed. At the end, we got a perfect vehicle we always wanted to drive.

Very professional service by Phil Kaiser.

Phil Kaiser always exceeds expectations with Porsche service

My service experience with Phil Kaiser was first rate! the advice I received from Phil was spot-on and was delivered efficiently and courteously.

My long relationship with Germain Porsche is a very good one. Specifically because of the Service Manager Phil Kaiser. Unlike many dealerships that change their Service Managers frequently, Phil has been the one & only Service Manager for my Porsche since I first started taking my car to this Ann Arbor dealership. He knows me & my car which I feel makes a huge difference. It feels like a very personal relationship & every time I take my car for service, he is very accommodating & helpful. The few times it was not completely fixed, he always makes it right. So helpful.

My history with servicing an older Porsche at this dealership has been excellent. I have also referred a friend to buy a new Porsche and she was very satisfied, highly recommended.

Porsche Ann Arbor is a great dealership, after 3 purchases I still firmly believe that. But today I’m not addressing the great purchasing experience, but the service experience required for all vehicles. The Porsche Ann Arbor service team is the best! Phil Kaiser has been fantastic. He is my personal Porsche expert. I call him up and from that point everything is handled, he tells when to drop the car off, what service is needed, when the car will be ready, provides a loaner if needed, keeps me aware of the status, and then follows up to make sure everything is done correctly. I actually look forward to my service experience with Phil. At Porsche Ann Arbor, you are family. Al Utter

Best customer service ever. Had a low tire warning on my dash appear on my 2023 vehicle. I came in (they graciously squeezed me in) didn’t charge me as there was no leak or issues with the tire and filled my tire up with air. They could have easily charged me for the hour as they did inspect the vehicle but instead they helped me, even washed my car and gave me some tips next time it happens and suggested to bring it in again if the issue persists. Thanks a mil!

Eric Gedeon was very professional and helpful throughout the whole process.

As always,Phil and Tricia were outstanding from first contact for scheduling to appointment /service follow up.Personal ,professional, with an eye for details.I put my aging 2002 Boxter S and 2017 Macan GTS through their paces and the team keeps'em purring. : > }

I had a 30,000 mild maintenance with this dealer. Tricia Desmarais was very helpful. Before our appointment, she reached out to me to confirm the needed services and the cost. I appreciate her help.

I bought a Porsche with Barry Stecker at the Ann Arbor dealership. He was outstanding. We enjoyed working with him. It was a very pleasant experience.

Germain is an outstanding dealer organization. Phil Kaiser is the best Service Advisor I have ever worked with. Over the last 22 years, I have owned VW's, Audi's and Porsche's. Phil always has a plan for my service visit and reviews the work that was done and what I should be anticipating in the future. There are never any surprises, and everything is completed on time and within the quoted estimate. I don't ever think about taking my car to another dealer or independent repair shop. It's not the money, it is the excellent value of the entire customer relationship that makes me committed to Phil Kaiser and the Germain group.

Just a routine oil/filter change but very pleased with the service, accommodations and professionalism.

I recently purchased an Audi S6 with Rod Strozier, who was excellent in every way.

Eric Gedeon was so helpful !!! Choosing from all the options available was a bit daunting and he was awesome, making sure I had the car that was perfect for me. I had a great experience! I love my car!!

Communication from Phil Kaiser was excellent in ordering the necessary part, and establishing the appointment. Everything was friendly and very efficient with the service, completed ahead of the predicted time. He is outstanding in his communication.

I am new to the Porsche world, but not new to Ann Arbor. I was born here! I have worked with many other local Ann Arbor auto dealers through the years, but have never felt the special treatment that I do at Germain Porsche of A2. Most recently, Tricia provided excellent communication with me while I dropped off my Macan and went on vacation. I truly appreciate the attention to details that Phil and Tricia provide!

Phil was very helpful and went out of his way to make sure all the work was well explained.

Everything went really well. I met with Phil Kaiser to drop off the car. He made sure everything was done properly and in a timely manner. I will continue to work with hi and the service staff to get my car serviced.

Phil Kaiser in service always goes above and beyond to ensure the job is done right the first time around! I've serviced my vehicles with him for the last 9 years and he always provides excellent service!